FAQs
Frequently Asked Questions
How can I contact MENNZO?
You can contact our customer support team at support@mennzo.shop.
For order-related questions, please include your order number.
Where does MENNZO ship?
We offer worldwide shipping, subject to available shipping destinations and carrier service.
How long does shipping take?
For orders shipped to the United States, estimated delivery is 7–12 business days.
For international orders, estimated delivery is also 7–12 business days.
Delivery times may vary because of customs, carriers, weather, holidays, and other circumstances.
Will I receive tracking information?
Yes. Once your order has been shipped and tracking information is available, it may be provided to you by email.
Can I return my order?
Eligible products may be returned within 7 days of receiving your order.
Because MENNZO sells underwear and intimate apparel, returned products must meet our hygiene requirements.
Can I return underwear after wearing it?
No. For hygiene reasons, underwear must be unworn, unused, unwashed, and in its original condition to be eligible for return.
What if I receive the wrong item?
Contact us at support@mennzo.shop as soon as possible with your order number and clear photos of the item you received.
We'll review the issue and provide the appropriate solution.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photos or videos showing the damage.
Our support team will review the issue and assist you.
Who pays for return shipping?
For eligible returns that are not due to an incorrect, damaged, or defective item, the customer is responsible for return shipping costs.
Can I exchange my item for another size?
You can contact us about an exchange. Exchanges depend on product availability and whether the item meets our hygiene requirements.
Can I change my shipping address after placing an order?
Contact us as soon as possible. We'll try to help, but changes may not be possible once an order has been processed or shipped.
What happens if I enter the wrong address?
Customers are responsible for providing accurate shipping information. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Are international customs fees included?
International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges are generally the customer's responsibility unless otherwise stated at checkout.
How do I request a refund?
Email support@mennzo.shop with your order number and the reason for your request.
Approved refunds are generally returned to the original payment method.
How quickly will I receive my refund?
Once an eligible return has been received and inspected, we'll process the approved refund. The time for the funds to appear in your account depends on your bank or payment provider.
How can I get help with my order?
Simply email:
Include your order number and a description of the issue, and our customer support team will assist you.