Refund & Return Policy

Last Updated: September 15, 2026

At MENNZO, we want you to be satisfied with your purchase.

7-Day Return Policy

You may request a return within 7 days of receiving your order, provided the product meets our return conditions.

Hygiene Requirements

Because MENNZO sells men's underwear and intimate apparel, returned products must be:

• Unworn

• Unused

• Unwashed

• In original condition

• In original packaging, where applicable

• With original tags intact, where applicable

For hygiene reasons, products that have been worn, washed, damaged, altered, or otherwise used are not eligible for return.

Wrong or Damaged Items

If you receive an incorrect, damaged, or defective product, contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the problem

We will review your request and provide appropriate assistance.

Return Shipping

For eligible returns that are not due to an incorrect, damaged, or defective item, the customer is responsible for return shipping costs.

If MENNZO sent the wrong product or the product arrived damaged or defective, we will review the issue and provide appropriate assistance.

Refunds

Once an eligible return has been received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you need a different size or product, contact our support team. Exchange availability depends on product availability and hygiene eligibility.

How to Request a Return

Email support@mennzo.shop within 7 days of receiving your order.

Please include your order number and reason for the return.

Do not send an item back before receiving return instructions from our customer support team.